Welcome to the KaiJack Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Before submitting a support ticket we strongly recommend checking for the answer in our Knowledgebase (FAQ), which is updated regularly with helpful information based on past tickets that have already been resolved.

If you have a billing issue, or wish to cancel your membership, please contact our authorized billing agent:

If you signed up through Epoch:
Epoch Support Web Site
Phone US and Canada toll free: 800-893-8871
Phone International: 1-310-313-5164

Epoch requires any 2 of the following pieces of information to correctly identify your account: Email, Member ID, Username, Credit Card Number. 

If you signed up through CCBill:
CCBill Support Web Site
Phone: 888-596-9279

CCBill requires any 2 of the following pieces of information to correctly identify your account: Email, Subscription ID, Credit Card Number.

If you are signed up through SegPay:
SegPay Support Web Site
Phone US and Canadian Residents: 1-888-376-0948 or 1-866-450-4000
Direct Dial Number: +1-954-414-1610

SegPay requires your credit card or checking account number and 1 of the following pieces of information to correctly identify your account: Email address, Purchase ID or Transaction Number. You can also Email or chat live with a customer support representative.

If you signed up through our merchant account:
Please send us a support ticket and we will cancel your membership for you.
Phone: 480-409-1248

If you are not sure who you signed up through, please create a support ticket and we will be happy to assist you.

When filling out a ticket please provide as much information as possible so we can accurately identify your account. Items that are helpful include the Email address you used to sign up, your full name, your username, and the website you joined.


Open A New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.

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