Frequently Asked Questions

I have a billing issue or want to cancel my membership.

If you have a billing issue, or wish to cancel your membership, please contact our authorized billing agent:

If you signed up through Epoch:
Epoch Support Web Site
Phone US and Canada toll free: 800-893-8871
Phone International: 1-310-313-5164

Epoch requires any 2 of the following pieces of information to correctly identify your account: Email, Member ID, Username, Credit Card Number.

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If you signed up through CCBill:
CCBill Support Web Site
Phone: 888-596-9279

CCBill requires any 2 of the following pieces of information to correctly identify your account: Email, Subscription ID, Credit Card Number. 

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If you are signed up through SegPay:
SegPay Support Web Site
Phone US and Canadian Residents: 1-888-376-0948 or 1-866-450-4000
Direct Dial Number: +1-954-414-1610

SegPay requires any 2 of the following pieces of information to correctly identify your account: Credit Card, Email, Purchase ID, Transaction Number.

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If you signed up through our merchant account:
Please send us a support ticket and we will cancel your membership for you.
Phone: 480-409-1248

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If you are not sure who you signed up through, please create a support ticket and we will be happy to assist you.

It is actually quicker for you to visit the billing company web site to cancel your membership, but if you would prefer we cancel your membership, please create a support ticket and we will take care of that for you. 

NOTE: When filling out a ticket please provide as much information as possible so we can accurately identify your account. Items that are helpful include the Email address you used to sign up, your full name, your username, and the website you joined.


 Last updated Sun, Apr 5 2015 7:58am

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